Third Party Reproduction Team Administrator
About Fertility Associates
Here at Fertility Associates patients receive the latest options from top clinicians committed to providing the very best care through our network of clinics across Aotearoa New Zealand, for both private and publicly-funded treatment.
Throughout our 37 years, we have brought over 30,000 babies into the world with our commitment to delivering quality solutions, strong customer ethos, and excellent patient outcomes. Our team culture encourages collaboration and support, with all team members working towards common goals.
Our values of Care | Tiaki, Responsiveness | Te Whakautu, and Excellence | Kairangi are the starting point for all of our actions as we aspire to provide the best care for patients of all backgrounds, and to be an inclusive and equitable workplace for all.
Why choose Fertility Associates?
A fertility journey is a significant experience for patients, often something they will always remember. Our staff make a difference in the lives of others through caring, kindness and empathy, helping them towards becoming parents. Influencing that patient experience is what makes our jobs rewarding.
If that sound like something you’d like to do, get in touch. Join us!
We offer 5 weeks annual leave, free car parking, and an extra day off for your birthday! Importantly, we genuinely care about the wellbeing of our people.
The Role
Our Third Party Reproduction (TPR) team is a special group of people who assist patients who require extra help to help bring their dreams of a child closer to reality via donor sperm, donor egg, or surrogate.
We are looking for a fixed term (6 months) TPR Administrator to allow our permanent team to focus on implementing a new customer relationship management system. This role will keep the wheels moving during this period of implementation.
Based in our group support office in Remuera, this role is 34 hours per week, Monday to Friday with some flexibility in the days of work and work start and end times.
Key responsibilities
- Maintains donor records and documents
- Responds to donor inquiries and provides information; is often the first port-of-call
- Schedules and change patient appointments
- Builds positive professional relationships with all stakeholders
- Maintain patient privacy to the highest standards at all times
Ideal candidate, skills and experience
- Previous experience working in an office environment
- Able to competently and confidently use MS Office Suite
- Sound data entry skills and excellent attention to detail
- Interested and able to learn new software platforms
- Able to work effectively independently in the role, whilst happy and able to assist others for the overall success of the team
- Personable, sympathetic, positive and able to build positive professional relationships
If you’d like to influence the patient experience, where people often become parents, please get in touch. We will be processing applications as they are received.
We will only be considering applicants with the current right to work in New Zealand; please do not apply if you cannot fulfil this requirement.
We value the breadth of knowledge and experience a diverse workforce brings to our organisation and strive to be an inclusive team where everyone feels welcome and appreciated. We encourage applicants from all backgrounds, age, sexual orientation, ability, and religion to apply.
